Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and almost, LLC, a subsidiary of Proximity Ventures, LLC ("almost™," "we," "us," or "our"). They govern your access to and use of the almost™ mobile application, getalmost.com, and related services (collectively, the "Service").

By creating an account, checking the acceptance box, purchasing a subscription, posting content, or otherwise using the Service, you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you do not agree, do not use the Service.

You must be at least 18 years old and legally capable of entering into a binding agreement to use almost™. By using the Service, you represent that:

• You are at least 18;
• The information you provide is accurate and not misleading;
• You are not prohibited from using the Service under applicable law; and
• You will comply with these Terms and all applicable laws.

almost™ is a travel connection platform that helps adults discover other users based on manually entered airport trips and overlapping travel dates. Users may seek professional, platonic, or romantic connections, subject to their selected preferences.

The Service may allow users to:

• Create a profile and add trip details;
• View trip overlaps;
• Discover and mutually connect with other eligible users;
• Exchange direct messages after a mutual connection;
• Read and, when eligible, participate in trip-linked Airboards; and
• Purchase optional almost™ Plus features.

almost™ does not use real-time GPS or background location tracking and does not guarantee that a user is physically present at an airport. We do not guarantee any match, connection, response, travel outcome, or in-person meeting.

Each newly added trip is Discoverable by default. You may turn Discoverable on or off separately for each trip. When it is on, your profile may be shown to eligible users based on that trip and compatible connection preferences. When it is off, your profile will not be shown to other users in Discovery based on that trip.

You may create only an account that belongs to you. You agree to provide current, truthful information; keep login credentials confidential; promptly update material account information; and notify us of suspected unauthorized access. You are responsible for activity conducted through your account to the extent permitted by law.

You may not sell, transfer, license, or share access to your account. We may request information reasonably necessary to confirm account ownership or investigate misuse.

Certain features require face-match verification. Until verification is completed, you may set up your profile, add trips, view overlaps, and read eligible Airboards, but you cannot appear in Discovery, connect with other travelers, post or reply on Airboards, or use other verified-only features.

To verify, you submit one still selfie through the app. No video is recorded or submitted. The selfie is compared with up to three profile photos using Amazon Rekognition CompareFaces. Amazon returns similarity percentages; almost™ applies its own thresholds and makes the verification decision. Results may be automatic or sent to an authorized moderator for review.

You consent to almost™ and its service provider processing the submitted selfie and profile photos to perform face matching, prevent fake accounts, review uncertain results, and maintain verification evidence as described in the Privacy Policy. You represent that all submitted photos depict you and that you have the right to use them.

Where applicable law requires a separate biometric or sensitive-data notice and consent, you must review and affirmatively accept that notice before submitting a verification selfie. If you do not consent, do not submit a selfie; verified-only features will remain unavailable.

Verification does not expire under the current Service, and changing a profile photo does not automatically require reverification. We may require a new attempt or review if we reasonably suspect fraud, misuse, or a compromised account. A verified badge reflects a successful face match at the time of verification; it is not government identification, a background check, proof of age, or a guarantee of identity, character, safety, or intent.

Users may make up to five verification attempts during a rolling 24-hour period. We may change safeguards or require manual review to protect the Service.

Direct messaging generally requires both users to choose to connect. You decide whether to connect, communicate, or meet another user. Exercise judgment, protect personal information, meet in public places, tell someone you trust about your plans, and contact local emergency services if you are in immediate danger.

almost™ does not routinely conduct criminal background checks, sex-offender registry checks, or government-identity verification. We do not independently verify every statement users make. You are solely responsible for your interactions with other users.

Use in-app reporting and blocking tools when appropriate. Blocking may hide users and their content from one another, including Airboard posts, replies, and airport people-list cards. A message or reply may be reported directly even when the Airboard does not offer a separate block control from that message.

Airboards are airport-specific, trip-linked discussion boards. Access is limited to boards connected to an airport in a trip you added.

• Free users may read a connected Airboard beginning seven days before the trip.
• almost™ Plus users may access a connected Airboard as soon as they add the qualifying trip.
• Posting and replying require an active almost™ Plus subscription and completed face-match verification.
• Airboard messages support text and emoji. Photo and video uploads and reaction buttons are not supported.
• Posts and replies display the author's first name, profile photo, and verified badge to users who can access the board.
• Board content stops being visible at 11:59 p.m. on the trip date in the airport's local time.

If your Plus subscription ends, your Airboard access becomes read-only immediately. Content you previously posted may remain visible until the board closes unless we remove it earlier. Content may remain in our internal records after it is no longer visible, as described in the Privacy Policy.

You may not assume that another user is physically at an airport merely because that person can access an Airboard. Do not use Airboards to publish sensitive personal information, precise live whereabouts, security information, or content prohibited by these Terms or the Community Guidelines.

"User Content" includes profile information, photos, direct messages, Airboard posts and replies, reports, and other material you submit through the Service. You retain ownership of your User Content.

You grant almost™ a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt for technical formatting, display, transmit, and otherwise use User Content only as reasonably necessary to operate, secure, moderate, improve, and promote the Service, subject to your privacy settings and our Privacy Policy. This license ends when the content is deleted from our systems, except for content retained for legal, safety, moderation, backup, or dispute-resolution purposes and content you shared with others that they lawfully retained.

You represent that you own or have all rights needed to submit User Content and that its use by almost™ as contemplated by these Terms will not violate law or another person's rights.

You may not use the Service to:

• Harass, bully, threaten, stalk, intimidate, or exploit another person;
• Promote hatred or discriminate based on a protected characteristic;
• Post or request nudity, sexually explicit material, sexual services, escort services, prostitution, trafficking, or non-consensual intimate content;
• Sexualize or endanger a minor, or permit a person under 18 to use your account;
• Engage in or threaten sexual violence, or post content depicting it;
• Impersonate another person, operate a fake account, misrepresent material facts, or submit photos that are not yours;
• Defraud, scam, solicit money, manipulate payments, or promote an unlawful opportunity;
• Send spam, unauthorized advertising, repetitive content, or commercial solicitation;
• Publish another person's personal, confidential, or private information without permission;
• Infringe intellectual-property, privacy, publicity, or other rights;
• Promote illegal activity, weapons misuse, controlled-substance sales, violence, self-harm, or dangerous conduct;
• Upload malware, scrape the Service, use bots, reverse engineer, disrupt security, or gain unauthorized access;
• Evade a suspension, ban, feature restriction, or verification safeguard; or
• Use the Service in any way that violates the Community Guidelines or applicable law.

The sentence shown before Airboard posting summarizes these rules but does not replace them: Keep it respectful—messages containing hate speech, sexual content, threats, personal information, spam, suspicious links, or repeated posts may be removed and may result in account restrictions.

Users may report content and conduct through available in-app tools. Our administrative tools may use AI to flag content or suggest an action after content is posted. An authorized administrator—not the AI—makes the final moderation decision.

We may investigate, preserve evidence, remove content, limit features, restrict posting, suspend or terminate accounts, or report conduct to authorities. Action may be taken without advance notice where permitted by law. We consider factors such as severity, context, risk, and repeat behavior, but we do not promise a particular response time or outcome. There is currently no formal appeal process for moderation decisions.

You must accept these Terms and the Community Guidelines before creating or uploading User Content. If we materially update these rules, we may require renewed acceptance.

The core Service includes free features. Free accounts currently include a basic profile, unlimited trip entry, current overlaps, up to five active conversations, seven-day upcoming-trip visibility, and read-only access to eligible Airboards.

almost™ Plus currently includes:

• Unlimited active conversations and messaging;
• Unlimited upcoming-trip visibility;
• Access to available past-trip history while subscribed;
• Early access to selected new features;
• Airboard access as soon as an eligible trip is added; and
• Airboard posting and replying for verified users.

All users may add unlimited trips. Plus does not include premium profile placement or advanced filters unless expressly added to the plan in the future.

Current standard pricing is $9.99 per month or $79.99 per year (Save $40/year compared with twelve monthly payments), plus applicable taxes. There is no free trial or introductory period unless a specific written promotion says otherwise.

Billing and renewal

Stripe Checkout opens in your device's web browser. Subscriptions automatically renew for the same billing period unless canceled before renewal. By purchasing Plus, you authorize recurring charges at the price shown at checkout, plus applicable taxes, until cancellation.

Stripe provides us with non-card subscription, invoice, promotion, pricing, payment-status, currency, amount, and billing-period records needed to administer Plus. The categories we retain are described in the Privacy Policy.

You may manage or cancel through the Stripe subscription-management flow. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period; Plus access continues until then. Deleting the app does not cancel a subscription.

Expiration and refunds

When Plus ends, Plus-only features become unavailable and your account returns to the free tier. You lose Plus-only visibility and access, including complete available past-trip visibility and the ability to post or reply on Airboards. Existing Airboard posts may remain visible until the related board closes.

Except where required by law or expressly stated otherwise, payments are nonrefundable, and we do not provide prorated refunds or credits for partially used periods. We may review refund requests individually. To request help, contact support@getalmost.com.

We may change subscription prices or features prospectively. We will provide notice required by law before a price change applies to a renewal. Promotional terms apply only as stated in the promotion.

The Service, including its software, design, branding, trademarks, text, graphics, and non-user content, is owned by almost™ or its licensors and protected by law. Except for the limited right to use the Service under these Terms, no rights are granted to you. You may not use the almost™ name, logo, or marks without written permission.

If you provide feedback or suggestions, you grant us permission to use them without restriction or compensation, but you are not required to provide feedback.

The Service relies on third parties, including AWS and Stripe, and may link to third-party sites or services. Their terms and privacy policies govern your use of their services. We are not responsible for third-party content, availability, security, or practices.

You may stop using the Service or delete your account at any time through the available account-deletion process. You must separately cancel Plus to prevent future renewal if cancellation is not completed automatically as part of that process.

We may suspend, restrict, or terminate access if we reasonably believe you violated these Terms, created risk or legal exposure, engaged in fraud or abuse, or if necessary to protect users or the Service. Sections that by their nature should survive termination—including ownership, licenses for retained content, disclaimers, liability limits, and dispute provisions—will survive.

Our handling of information after account deletion is described in the Privacy Policy.

We may add, modify, suspend, or discontinue features. We do not guarantee that any feature or content will always be available. Where required, we will provide notice of material changes affecting a paid subscription.

To the fullest extent permitted by law, the Service is provided "as is" and "as available." almost™ disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, accurate, or error-free; that users are who they claim to be; that verification will be error-free; or that any interaction will be safe or successful. Face comparison can produce false matches or false non-matches. You assume the risks of online and in-person interactions.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

To the fullest extent permitted by law, almost™, almost, LLC, Proximity Ventures, LLC, and their officers, directors, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, opportunities, or business interruption, arising from or related to the Service or interactions with users.

To the fullest extent permitted by law, our total liability for all claims arising from or related to the Service will not exceed the greater of (a) the amount you paid to almost™ during the 12 months before the event giving rise to the claim or (b) US$100.

These limits do not apply where prohibited by law and do not limit liability that cannot legally be limited.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless almost™, almost, LLC, Proximity Ventures, LLC, and their officers, directors, employees, and affiliates from claims, losses, liabilities, and expenses, including reasonable attorneys' fees, arising from your User Content, your violation of these Terms, your unlawful conduct, or your infringement of another person's rights.

These Terms are governed by applicable United States law and the state law applicable to these Terms, without regard to conflict-of-law principles. Mandatory consumer protections in your home jurisdiction remain unaffected.

Before filing a claim, you and almost™ agree to make a good-faith effort to resolve the dispute informally by contacting support@getalmost.com and allowing 30 days for a response, unless immediate relief is reasonably necessary. Nothing in these Terms prevents either party from using small-claims court where eligible or seeking injunctive relief.

We may update these Terms. We will update the "Last updated" date and provide additional notice when required. If a material update affects your rights or use of User Content, we may require you to accept the revised Terms before continuing to use affected features.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, acquisition, or sale of assets. These Terms, the Privacy Policy, the Community Guidelines, and any plan- or promotion-specific terms are the entire agreement concerning the Service.

Requests from government and law enforcement agencies are governed by our separate Law Enforcement Inquiries policy, including requirements for legal process, emergency disclosures, preservation requests, and user notification.

almost, LLC

Email: support@getalmost.com

Website: https://getalmost.com