Privacy Policy

This Privacy Policy explains how almost, LLC, a subsidiary of Proximity Ventures, LLC ("almost™," "we," "us," or "our"), collects, uses, discloses, and retains personal information when you use the almost™ mobile application, visit getalmost.com, or communicate with us.

By using almost™, you acknowledge the practices described in this Privacy Policy. If you do not agree, do not use the service.

Account and profile information

We may collect information you provide when you create or update an account, including:

• Your name, email address, login credentials, and age or age range;
• Profile photographs, biography, education, home airport, interests, and other profile details;
• Gender, connection preferences, and the types of connections you are open to, such as professional, platonic, or romantic connections; and
• Communications with our support or moderation teams.

Some profile details are optional. Information you place in your profile may be visible to other eligible users as described below.

Trip and overlap information

You manually provide airport codes, travel dates, related trip details, and the Discoverable setting for each trip. Discoverable is turned on by default for a newly added trip, and you may turn it on or off separately for each trip. We use this information to identify travel overlaps, control trip-specific profile visibility, provide trip-linked Airboards, and operate other travel features.

almost™ does not use real-time GPS or background location tracking. We do not automatically detect whether you are physically present at an airport.

Face-match verification information

To complete face-match verification, you take one still selfie inside the app. No video is recorded or submitted. We compare the selfie with up to three profile photos using Amazon Rekognition CompareFaces, a service provided by Amazon Web Services ("AWS").

AWS returns a similarity percentage for each comparison. The CompareFaces operation is a non-storage operation: AWS does not retain the input images or comparison results on our behalf through that operation. almost™—not AWS—sets the verification rules and determines the result.

almost™ retains:

• The verification selfie;
• The similarity percentage for each profile-photo comparison;
• The verification result;
• The attempt number; and
• The date of the attempt.

We do not record verification video or create or retain a reusable biometric template or face vector. The verification selfie is kept in private storage, never appears on your public profile, and is not visible to other users. You may view your selfie in your account. Authorized moderators may view it only when a manual review is required.

Some laws may treat a face image, face-comparison result, or related data as biometric or sensitive personal information even when no reusable biometric template is created. We use this information only to perform and document face-match verification, prevent fake accounts and misuse, and protect the Service. We do not use it for advertising or to identify you against a general face database.

Verification results are determined as follows:

• Verified: every profile photo compared scores 90% or higher;
• Manual review: at least one profile photo scores 75% or higher, but not every photo scores 90% or higher; or
• Rejected: no profile photo scores 75% or higher.

Users may make up to five verification attempts during a rolling 24-hour period. Users awaiting manual review or already verified cannot retry. Verification does not expire, and changing a profile photo does not currently require reverification.

The verified badge means that, when verification occurred, the submitted selfie met our face-match requirements against the profile photos then on the account. It is not proof of legal identity, age, background, safety, or trustworthiness.

Communications and user content

We collect direct messages, Airboard posts and replies, emoji used in messages, reports, and other content you submit through the service. Direct messaging becomes available only after a mutual connection and is subject to applicable account limits.

Subscription and transaction information

Stripe processes almost™ Plus purchases in a secure browser checkout. Card numbers, card security codes, expiration dates, and other payment credentials are entered directly with Stripe and are not stored by almost™.

We store information needed to administer your subscription, including:

• Your almost™ account identifier;
• Stripe customer and subscription references;
• A Stripe-generated invoice reference for each payment (for example, "in_…");
• Your monthly or annual plan;
• Subscription status;
• Billing-period start and end dates;
• Whether cancellation is scheduled for the end of the billing period;
• Cancellation and subscription-end dates;
• Record creation and update timestamps;
• Whether an invoice is paid, open, or voided;
• The transaction currency;
• The plan's list price for the applicable billing period;
• Any discount applied;
• The amount actually charged;
• Any promotion code used and the related coupon;
• The dates covered by each payment; and
• The date and time the invoice was paid.

Stripe processes payment and checkout information under its own privacy policy.

Information collected automatically

When you use the app or website, we may collect:

• Device type, operating system, app version, browser type, and device identifiers;
• IP address, general location derived from IP address, log information, crash data, and security events; and
• Usage information, including features used, interactions, and dates and times of access.

We may use cookies or similar technologies on our website to remember preferences, maintain security, understand site performance, and measure communications.

Mailing-list information

If you join the almost™ traveler list, we collect your email address and information about your subscription to and interaction with those communications. You may unsubscribe through the link in any marketing email.

We use personal information to:

• Create, secure, and manage accounts;
• Display profiles and identify relevant trip overlaps;
• Provide Discovery, mutual connections, messaging, Airboards, and almost™ Plus;
• Perform face-match verification and manual review;
• Process and administer subscriptions, cancellations, and refunds;
• Send service, security, moderation, and support communications;
• Send marketing communications when permitted and honor opt-out requests;
• Detect, investigate, and address fraud, abuse, safety concerns, and violations of our Terms or Community Guidelines;
• Moderate content, including through automated tools that may recommend an action for human review;
• Analyze, maintain, troubleshoot, and improve the service;
• Enforce our agreements and protect users, almost™, and others; and
• Comply with legal obligations and respond to lawful requests.

Discovery and overlaps

You may create a profile, add trips, and view overlaps without completing face-match verification. Until you are verified, you cannot appear in Discovery, connect with other travelers, or use other verified-only features.

For each trip, the Discoverable setting is turned on by default. When Discoverable is on, your profile may be shown to eligible travelers based on that trip's overlap and compatible connection preferences. When you turn Discoverable off for a trip, your profile will not be shown to other travelers in Discovery based on that trip. You may control this setting separately for each trip.

Airboards

Airboards are airport-specific, trip-linked discussion boards. Users may access only boards connected to an airport in a trip they added.

• Free users may read a connected Airboard beginning seven days before the trip.
• almost™ Plus users may access a connected Airboard as soon as they add the qualifying trip.
• Posting and replying require both an active almost™ Plus subscription and completed face-match verification.
• Airboard messages support text and emoji. Photo and video uploads and reaction buttons are not supported.

When you post or reply, your first name, profile photo, and verified badge are visible to other users who can access that board. Airboard content is no longer visible after 11:59 p.m. on the trip date in the airport's local time, but the content is not automatically deleted from our internal records.

If your Plus subscription ends while a board is available, your access becomes read-only. Your previously posted content remains visible until that board closes unless it is removed earlier.

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.

We may disclose information to:

• Other users: as needed to provide profiles, trip overlaps, connections, chats, Airboards, blocking, and reporting features;
• Service providers: such as AWS, Stripe, cloud hosting, analytics, communications, customer-support, and security providers that process information for us;
• Professional advisers: such as attorneys, accountants, auditors, and insurers;
• Authorities and other parties for legal or safety reasons: when reasonably necessary to comply with law, respond to valid legal process, enforce our agreements, investigate fraud or abuse, or protect rights and safety; and
• Parties to a business transaction: in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate protections.

We may use or disclose aggregated or de-identified information that cannot reasonably identify you.

Users may report Airboard content, replies, profiles, messages, or conduct through available in-app tools. Our administrative tools may use artificial intelligence to flag content or suggest a moderation action after content is posted. AI suggestions do not make the final moderation decision. An authorized administrator reviews the available information and decides what action, if any, to take.

We may remove content, restrict features, suspend accounts, or permanently ban users. We may act without advance notice when permitted by law and our Terms. There is currently no formal appeal process for moderation decisions.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining safety and records, resolving disputes, enforcing agreements, and complying with law.

Our current retention practices include:

• Account and profile information: retained while the account is active and generally deleted within 30 days after account deletion, subject to legal, safety, fraud-prevention, and backup exceptions;
• Face-match verification information: retained while the account remains active and deleted within 30 days after account deletion, subject to any retention required by law;
• Direct messages: may be retained for up to 90 days after account deletion, or longer if needed for safety, reports, disputes, or legal compliance;
• Airboard posts and replies: stop being visible when the connected board closes but currently remain in internal records until an administrator deletes them or they are otherwise no longer needed. There is no fixed automatic deletion period;
• Reported or removed content and moderation records: may be retained without a fixed automatic deletion period for safety, enforcement, dispute handling, fraud prevention, and legal compliance; and
• Subscription and transaction records: retained as necessary to administer subscriptions and meet tax, accounting, fraud-prevention, and legal obligations.

Deletion may not be immediate in encrypted backups. Information may also be retained when required or permitted by law.

There is no in-app option to delete only face-match verification information while keeping verified status. If applicable law gives you a right to request deletion, you may contact us as described below. Deleting information needed for verification may remove verified status and access to verified-only features, and we may retain or deny deletion where permitted by law.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to object to or restrict certain processing; or to appeal a privacy-rights decision. You may also have the right to limit certain uses of sensitive personal information or opt out of the sale or sharing of personal information. almost™ does not sell personal information or share it for cross-context behavioral advertising.

You may:

• Update certain profile and trip information in the app;
• Delete a trip from its trip screen;
• Manage connection preferences and turn Discoverable on or off separately for each trip;
• Block or report users through available in-app tools;
• Unsubscribe from marketing emails using the unsubscribe link;
• Cancel almost™ Plus through the Stripe subscription-management flow; and
• Delete your account through the available account-deletion process.

To submit a privacy request, email privacy@getalmost.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right. Rights and exceptions vary by jurisdiction.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including controls intended to protect data in transit and at rest and to limit access to authorized personnel. No system is completely secure, and we cannot guarantee absolute security.

almost™ is for adults age 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided information to us, contact privacy@getalmost.com.

almost™ is operated from the United States. If you use the service from another country, your information may be transferred to, stored in, and processed in the United States and other locations where our service providers operate. Those locations may have data-protection laws different from those where you live. Where required, we use appropriate safeguards for international transfers.

The service may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy. We are not responsible for third-party privacy or security practices.

We may update this Privacy Policy as the service or law changes. We will update the "Last updated" date and provide additional notice when required. If a change materially affects how we use previously collected information, we will provide notice or seek consent when required by law.

almost, LLC

Email: privacy@getalmost.com

Website: https://getalmost.com