Support

Most support requests receive a response within 24–48 hours. Safety-related reports are prioritized as quickly as reasonably possible, but almost™ support is not an emergency service.

If anyone is in immediate danger, contact local emergency services.

When contacting support, include:

• The email address connected to your almost™ account;
• A short description of the issue;
• The device and app version you are using, when relevant;
• Screenshots that do not expose sensitive information; and
• Any relevant trip, subscription, or Stripe invoice reference.

Never email us your full card number, card security code, password, or other login credentials.

Contact us for help with:

• Trouble signing in or accessing your account;
• Updating profile information or photos;
• Face-match verification questions;
• Managing the Discoverable setting for a trip;
• Deleting a trip; or
• Deleting your account.

Each newly added trip is Discoverable by default. You may turn Discoverable on or off separately for each trip. To delete a trip, open its trip screen and select Delete Trip.

Verification is required to appear in Discovery, connect with other travelers, and post or reply on Airboards. You may continue without verification to create your profile, add trips, view overlaps, and read eligible Airboards.

During verification, you take one still selfie inside the app. No video is recorded or submitted. The selfie is compared with up to three profile photos. If the result requires manual review, an authorized moderator reviews it.

You may make up to five verification attempts during a rolling 24-hour period. You cannot retry while an attempt is awaiting review or after you are verified.

After successful verification, your account receives a verified badge. The badge reflects a successful face match at the time of verification. It is not a government-ID check, background check, proof of age, or safety guarantee.

If verification is not working as expected, contact support@getalmost.com and include your account email and a description of what occurred. Do not email your verification selfie.

Contact us if:

• A trip or overlap is not appearing as expected;
• You cannot change a trip’s Discoverable setting;
• You cannot delete a trip from its trip screen;
• You have trouble sending or receiving a connection request;
• Messaging does not open after mutual acceptance; or
• A conversation or account limit appears incorrect.

Connections require mutual interest. Free accounts may have up to five active conversations, while almost™ Plus includes unlimited active conversations and messaging.

Airboards are airport-specific boards connected to trips you add.

• Eligible free users can read a connected Airboard beginning seven days before the trip.
• almost™ Plus users can access a connected Airboard as soon as they add the qualifying trip.
• Posting and replying require an active almost™ Plus subscription and completed face-match verification.
• Airboards support text messages and emoji. Photo uploads, video uploads, and reaction buttons are not supported.
• Boards close at 11:59 p.m. on the trip date in the airport’s local time.

You may report an Airboard post or reply through the available in-app reporting tool. You cannot currently delete your own Airboard message. If you accidentally share sensitive information or have another serious concern about a message, report it and contact support.

Stripe processes almost™ Plus payments through a secure browser checkout. almost™ does not store your full card number, card security code, or other payment credentials.

Contact us for help with:

• Subscription activation or status;
• Monthly or annual plan questions;
• Discounts or promotion codes;
• An invoice or payment-status question;
• A refund request; or
• Plus features that remain unavailable after payment.

Current standard pricing is $9.99 per month or $79.99 per year. Subscriptions automatically renew until canceled. There is no free trial or introductory period unless a written promotion specifically states otherwise.

You manage or cancel your subscription through the Stripe subscription-management flow. Cancellation normally takes effect at the end of the current paid billing period. Deleting the app does not cancel your subscription.

Payments are generally nonrefundable and partially used billing periods are not prorated, except where required by law. Refund requests are reviewed individually.

When contacting us about billing, include your almost™ account email and Stripe invoice reference, if available. Do not send card details.

Use the available in-app tools to report content, behavior, profiles, Airboard posts, or replies that may violate our rules. You may also block another user through available account surfaces.

Blocking prevents supported interactions and may hide each person’s profile or Airboard content from the other. Reporting does not automatically block a user.

For additional assistance with a report, contact support@getalmost.com. Include enough information for us to locate the account or content, but do not place yourself at risk to collect evidence.

Contact us for help with:

• The app not loading or responding;
• Crashes, bugs, or unexpected behavior;
• Missing notifications;
• Performance problems;
• Subscription features not updating; or
• Reporting or blocking tools not working correctly.

Before contacting us, confirm that you are using the latest available version of almost™ and restart the app. If the issue continues, include your device model, operating-system version, app version, and the steps that caused the issue.

For requests concerning access to, correction of, or deletion of personal information, contact privacy@getalmost.com. Account and data retention practices are explained in our Privacy Policy.

• Frequently Asked Questions
• Privacy Policy
• Terms of Service
• Community Guidelines

almost, LLC

A subsidiary of Proximity Ventures, LLC

Support: support@getalmost.com

Privacy: privacy@getalmost.com

Website: https://getalmost.com